Frequently Asked Questions
Everything you need to know about buying and selling certified pre-owned bikes.
How do you guarantee the quality of the bikes?
Every bike sold on Tuvalum undergoes a rigorous inspection by our professional mechanics. We verify the frame integrity, drivetrain performance, and component wear to ensure every bicycle meets our 'Certified Pre-Owned' standards.
What is the shipping process for a bicycle?
We use specialized packaging designed for bicycles to ensure maximum protection. Shipping typically takes 3-7 business days, and you will receive a tracking number as soon as your bike leaves our logistics center.
Can I return a bike if it doesn't fit me?
Yes, we offer a 14-day return policy. If the bike doesn't meet your expectations or the fit isn't right, you can initiate a return as long as the bicycle remains in the same condition as delivered.
What payment methods do you accept?
We accept all major credit cards, PayPal, and bank transfers. We also offer flexible financing options through our partners so you can pay for your bike in monthly installments.
Do the bikes come with a warranty?
Absolutely. In addition to the manufacturer's remaining warranty (if applicable), Tuvalum provides a 12-month mechanical warranty on all certified bicycles to give you total peace of mind.
How do I know which frame size I need?
Each listing includes a detailed size guide and geometry chart. If you are between sizes, our team of cycling experts is available via chat or email to help you choose the perfect fit based on your measurements.